Privacy Policy

CoolNovelties.co.uk are committed to providing our customers with the utmost in privacy and security. We abide by all industry guidelines and consistently monitor our management and operating methods in order to maintain excellent standards of customer service as well as maintaining our reputation. This is our promise to all our customers.

All international orders will be shipped "Delivered Duties Unpaid (DDU)".  By placing an order for shipping outside of the UK, you are aware and agree to pay any subsequent charges levied by your local customs office, shipping company or courier.  These could be in the form of additional duties, taxes, import VAT etc., and are outside the control of CoolNovelties.co.uk.  Items unclaimed or rejected due to the non payment of local charges, duties or taxes and sent back to us may be subject to a restocking fee or part refund.

As of 1st July 2021, all EU deliveries will be subject to VAT (regardless of order value) - this will be applied by customs and may occur additional charges imposed by the delivery company.  Additional taxes and duties may also be applied.

Type of Information Collected

Coolnovelties.co.uk is a retail site for customers to purchase novelty items, as well as cables, spares and electronic parts related to retro and vintage computers.  In order to do this, we must collect your email address, IP address, and personal name and address.  A telephone number is also required only for courier requirements and would be issued to the courier company only if we are required to do so to facilate the delivery.

Cookies

We use cookies to validate logged users and provide a personalised environment (i.e. country location or currency) for users.   The site cannot operate without those tracking cookies, so if you do not wish to allow cookies, then you should only use the site to browse and not log on.  By your continued use of the website, and logging on, you are accept the site's use of those tracking cookies. Information such as IP address internal session ID, user's domain, type of Internet browser, domain of Web site are collected and used only for traffic auditing and analyzing trends.

If you do not accept cookies on your computer, then you can browse the site, but will be unable to log into the site to make purchases, or retain your language / currency settings.

Use of Collected Information

Information collected is used purely to facilate order processing

Personal Information stored on the coolnovelties.co.uk server by its users is never shared with a third party and we have no access to your own passwords.

Customer Contact

coolnovelties.co.uk does not contact any website visitors - we hold no personal information unless an order is placed via the website.  We will not contact you unless it is in connection with an order or enquiry to us regarding technical support or assistance placing a future order.  We may occasionally (2 or 3 times a year) send a promotional email to registered users which have specifically opted into our "newsletter", and if you do not wish to receive this information in future, then you should contact us directly.

We never share your information with any third party, without your express consent.

If you wish for your account and details to be deleted from our databases, then please contact us using the Contact Us link on coolnovelties.co.uk.  After deleting your account, you will have no access to previous sales or purchases through the site.

Emails From coolnovelties.co.uk

We send emails only to customers placing orders through the website.  Upon placing an order, you will:

1.  receive an email confirming order received
2.  receive an email confirming orer dispatched.

If we have need to contact you regarding your order i.e. in order to confirm address, item ordered or for any other reason in order to process your order correctly we will email you via the email provided when you placed the order.  

If you have opted into our "newsletter" you will from time to time receive an email related to promotional or other sales information we think you may be interested in.  If it any time you wish to no longer receive such emails - please contact us directly.

Security

In order to ensure security and protection of collected information, all employees are aware of our security policy and practices. Web security is constantly reviewed. Access to the information is limited and only obtained through codenames and passwords. Any loss, misuse, or alteration of information is prohibited followed by appropriate action and termination of employee. This is to uphold our promise to our clients, affiliate members, and property users.

Delete/Deactivate

"Deactivating" refers to the process by which Personally Identifiable Information, upon request, is removed. Because of backups and records of deletions, it may be impossible to delete a consumer's entry without some residual information. An individual who requests to have Personally Identifiable Information deactivated will be functionally deleted. We will not sell, transfer, or use the information relating to a deleted individual in any way. To deactivate your account, please use the contact us page on the site.  We are legally required under UK law for accounting purposes to hold information such as sales invoices for 7 years from the date of purchase.

Correct and Update Information

Personal information collected through the coolnovelties.co.uk website may be corrected or updated through various methods. All information may be updated by editing your profile once logged onto the site, or by contacting coolnovelties.co.uk staff either through e-mail or postal mail.

To receive written confirmation of this change, please send a self-addressed stamped envelope to our mailing address.

Notification Of Changes

In the event that there is a change in the privacy practices of coolnovelties.co.uk, all registered customers of the site will be contacted via the e-mail address on record. If this e-mail address is not valid, a written notice will be sent to the street address on record.

Contact Information

coolnovelties.co.uk abides by the laws and guidelines of the Internet. We welcome any inquiries as to the use of collected information and cookies, product capabilities, or company methods and practices. If you have any questions, comments or corrections regarding personally identifiable information obtained through us, please do contact us.

Last updated on : 15/5/2018

To obtain a copy of the personal information CoolNovelties.co.uk holds about you, please write with full details to us at: admin@coolnovelties.co.uk